RETURNS MADE SO EASY!
While we try our best to process orders within 48 hours each order is hand processed by a staff member so sometimes it can take up to take up to five business days. If you have a change of mind, you may cancel your order prior to shipment by calling us at (937) 436-3003. We want you to love your purchase therefore if for any reason you are unhappy with your online purchase you can return it for a merchandise credit, exchange, or a refund less delivery fees within 14 days of delivery. To process an exchange or return please call us at (937) 436-3003 for an RA#. Items must be in re-sell-able condition and include tags attached, original packaging, be unworn and unwashed. Items returned without an RA# are subject to a high restocking fee. While it is not mandatory we do suggest you insure or add a tracking number to your return because we are not responsible for items until they arrive at our store.
Items that are excluded from this policy include: Seasonal items, special/custom orders, self care products, food items, plush, intimates, sale items and AS IS items.
If the package and its contents appear damaged, immediately contact our order department at (937) 436-3003 to file a claim. Keep ALL cartons and packing material. Do not return the package to us without contacting us or you may lose your right to file a claim.